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Message: <blockquote data-quote="ReleaseTheMong" data-source="post: 39032" data-attributes="member: 82749">Its very hard to help people who cant help themselves. It benefits the developer more to identify the issue so if there was a cause effect relationship that had been identified (for example, an incorrect setup) that had also been remedied (by multiple people besides yourself and another) you would then assume that the problem is that the end user is unable to properly implement the remedy described. The other possibility is that, yes, the tool doesn't work, however, the tool uses the same exact code used by any other tool to connect to the target platform through the most common method (now multiple methods).You have an inherent bias towards the developer of the tool and cannot ration that maybe, just maybe, the developer of the tool wanted to help the end users who had issues with the tool they spent so much time and effort on, but he cant fix human error and decided that he had given you the answers you needed and it was up to you how you solved the problem.</blockquote>